JavaScript Job: Customer Services Content Moderator

About ExoClick:

ExoClick is an innovative and global ad company serving 11 billion daily geo-targeted ads to web and mobile advertisers & publishers. We are part of EXOGROUP, a set of companies made up of +200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto, Valencia, Tarragona, and Buenos Aires.

We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit a Publisher Account Manager for our Barcelona office

Role

Working within the ExoClick Customer Services department, you will have the responsibility of providing our clients with the highest level of client service. Additionally, you will be on the front line in protecting our network/clients against online security threats

The Compliance Team works 24/7 providing assistance to our clients around the globe, through Emails & tickets in a fast-paced energetic environment. The role will involve challenging problem-solving and requires logical and technically-minded applicants.

Responsibilities

• Moderate content of the ExoClick network ensuring internal procedures are followed and maintaining consistently high standards of work
• Answer compliance-related questions from our clients using various platforms (Email/Tickets)
• Manage workflows to agreed KPIs
• Protect the network from 3rd party threats and advertising security issues

Essential Requirements

• A very high level of attention to detail
• Strong investigation skills
• You are fluent in or native English
• Strong oral and written communication
• Multi-tasking abilities
• 24/7 flexibility
• Proficient with PC based software and browsers
• Comfortable with all types of Adult content websites

Desirable skills

• Previous experience working in an online customer care environment
• Technical background especially working with HTML, JAVASCRIPT, proxies etc.
• Previous experience in auditing
• Knowledge of website construction and/or online advertising

Working shift:

• Days: Sunday to Thursday
• Shift Time: 14:00-22:00

What you'll find working at ExoClick:

We offer a position in a young, dynamic, and international team with exceptional working conditions in unique offices high up in the Torre Mapfre, one of Barcelona's world-renowned landmarks, located right on the city's seafront.

Additionally, we offer the opportunity for permanent training, personal development, ambitious career growth, and a competitive salary.

Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you!

Our company benefits:

• Private health insurance.
• Your Birthday off as a paid holiday.
• Flexible compensation plan: travel, meals & childcare.
• Additional internal and external training through our EXOGROUP University program.
• English, Portuguese & Spanish classes.
• training budget & study leave.
• Employee referral program bonus - You can earn 2500Eur by referring someone!
• Exciting team buildings in locations such as Ibiza.
• Office games room/chill-out zone.
• Organic fruit.
• Wednesday team breakfast.
• Yoga classes.
• Massages.
• Subsidized catering.
• Flexible remote work.
• Home office set up budget of 500 Eur.
• Hybrid remote work.

Is this not the right role for you? Then make sure to check out all other roles we have open for you on our careers website.

The companies that are part of EXOGROUP are the data controllers regarding your personal data, in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access, rectification, suppression, limitation, portability and opposition please visit the Protection Informative Clause Candidates.